Investigating - We are currently looking into an issue with the maps in TDO (study creation process on the Add Video page, Map View page, etc) where a watermark about invalid credentials is displayed in the center of the map. Please note that the map can still be used to zoom/pan and click study locations so functionality is not directly impacted. You do not need to make a Bing maps developer account so please ignore the watermark.
Thank you for your patience while we work on resolving this issue.
Oct 14, 2026 - 14:44 EDT
Thank you for your patience while we work on resolving this issue.
Oct 14, 2026 - 14:44 EDT
Monitoring - We are pleased to inform you that our Engineering teams have successfully addressed the technical issue that was impacting our services. Our systems are now stable, and we are closely monitoring the situation to ensure everything remains running smoothly. We appreciate your patience and understanding throughout this incident, and we are committed to providing you with a reliable and uninterrupted experience. Should you encounter any further issues or have any questions, please don't hesitate to reach out to our Customer Support team.
Thank you for your continued trust in our services.
Best regards,
Miovision Customer Support Team
Oct 13, 2026 - 15:20 EDT
Thank you for your continued trust in our services.
Best regards,
Miovision Customer Support Team
Oct 13, 2026 - 15:20 EDT
Identified - We want to inform you that our Engineering teams have identified an issue with SmartLink VPN being unable to reconnect once it disconnects. The team has identified and deployed a fix for any currently affected units.
The root cause was a DNS root key switch. If a SmartLink loses VPN connectivity, its DNS lookup will fail and the unit will stay offline. Devices which maintain VPN connectivity remain online.
If you experience an issue where a SmartLink is offline and has not reconnected, please inform the Support Team and we will investigate the device.
Please note this affects SmartLink devices only and not Core or CoreDCM.
We want you to know that your satisfaction is paramount to us, and we appreciate your understanding during this time.
Thank you for your continued trust in our services.
Best regards,
Miovision Customer Support Team
Oct 13, 2026 - 09:56 EDT
The root cause was a DNS root key switch. If a SmartLink loses VPN connectivity, its DNS lookup will fail and the unit will stay offline. Devices which maintain VPN connectivity remain online.
If you experience an issue where a SmartLink is offline and has not reconnected, please inform the Support Team and we will investigate the device.
Please note this affects SmartLink devices only and not Core or CoreDCM.
We want you to know that your satisfaction is paramount to us, and we appreciate your understanding during this time.
Thank you for your continued trust in our services.
Best regards,
Miovision Customer Support Team
Oct 13, 2026 - 09:56 EDT
Miovision One
Operational
Login
Operational
Map View
Operational
API
Operational
Video/Video recall
Operational
Intersection Monitoring
Operational
Detection
Operational
Performance
Operational
Mobility Reports
Operational
Adaptive
Operational
Video Detection Configuration
Operational
Traffic Studies App
Operational
Continuous Safety Monitoring
Operational
TrafficDataOnline
Degraded Performance
Login
Operational
Report Generation
Operational
Add Video Page
Degraded Performance
List View
Operational
Edit Data Tool
Operational
Manage Users
Operational
TrafficLink
Operational
Login
Operational
Map View
Operational
API
Operational
Video/Video Recall
Operational
TrafficLink Insights
Operational
Datalink
Operational
Login
Operational
Traffic Data Search
Operational
Traffic Data Requests
Operational
Travel Time Reports
Operational
Traffic Data Reports
Operational
Connected Devices
Operational
Insights
Operational
Continuous Counts
Operational
Services
Operational
Video Upload
Operational
Turnaround
Operational
Support
Operational
Phone System
Operational
Miovision Help Portal
Operational
Miovision Partner Portal
Operational
Chat Service
Operational
Ticketing
Operational
Miovision Customer Portal
Operational
Website
Operational
Miovision.com
Operational
Miovision.eu
Operational
TraffOp
Operational
Insights Dashboards
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.